Truecotton

"TITLE: @truecottondotin BODY: I placed an order with this brand through their Instagram/online store and received an incorrect product. This error was entirely from the seller’s side. Upon informing them, the seller has asked me to arrange return courier at my own cost and has stated that they will deduct “processing fees” and issue only store credit instead of a refund. I have clearly…"TITLE: @truecottondotin BODY: I placed an order with this brand through their Instagram/online store and received an incorrect product. This error was entirely from the seller’s side. Upon informing them, the seller has asked me to arrange return courier at my own cost and has stated that they will deduct “processing fees” and issue only store credit instead of a refund. I have clearly informed the seller that I am willing to return the product if they arrange pickup at their cost and provide a full refund to the original payment method. However, they have refused to do so. In fact they stopped responding to text or WhatsApp messages and taking calls - which is there only way of reaching out to customer care. Charging return courier fees, deducting processing charges, and forcing store credit for a seller’s mistake amounts to unfair trade practice and deficiency in service.

"TITLE: Got scammed by Instagram store “True Cotton / Truffle India” — sharing my experience so others don’t fall for it. BODY: Their Instagram page looks beautiful and legit, great pictures, influencers wearing their outfits, everything feels trustworthy. I ordered 3 dresses on 12th Dec-2025 worth ₹6,000 and that’s when the nightmare started. • Weeks passed, no order, no update, no response to…"TITLE: Got scammed by Instagram store “True Cotton / Truffle India” — sharing my experience so others don’t fall for it. BODY: Their Instagram page looks beautiful and legit, great pictures, influencers wearing their outfits, everything feels trustworthy. I ordered 3 dresses on 12th Dec-2025 worth ₹6,000 and that’s when the nightmare started. • Weeks passed, no order, no update, no response to messages. • After almost a month of constant follow-ups and even threatening legal action, my order finally arrived on 17 Jan 2026 • What I received was shocking. the dresses were NOTHING like what was shown online. Wrong sizing, poor quality, and one dress had visible stains/marks that didn’t go away even after washing. Since none of the dresses fit and one was defective, I tried contacting them for a return. That’s when they hid behind their “no returns/exchanges” policy. even when they send poor quality items. I then started looking them up online and realised MANY people have faced the exact same issue. Some more red flags: • True Cotton operates under/with Truffle India. • Conversations happen only through “whatsapp chat from Truffle”, not the actual brand. • No working contact number. • Email listed on the website is fake. • Negative comments on their posts get deleted or unnoticed. • Influencers seem to receive proper products, regular customers don’t. Some pictures are Ai generated. They eventually agreed to a return but: • I had to bear shipping. • They would deduct ₹300 + shipping. • Items must pass “quality check”. • Only store credit, no refund. They accepted ONE dress (the stained one) and gave a credit note. The other two dresses were sent back to me without even informing me saying the dresses were on sale so no return or exchange on them. I even asked if I could use the credit on Truffle India instead, they refused and are asked me to buy again from the same store. At this point I feel cheated, stuck with bad products, and no real resolution. Sharing this here so others: 1. Think twice before ordering 2. Check reviews outside Instagram 3. Don’t rely on influencer promotions If anyone else has faced the same with True Cotton / Truffle India, please comment or DM. We should document this and consider filing a consumer complaint together. screenshots, order details, and product photos for proof are attached here https://www.reddit.com/r/InstaCelebsGossip/s/03nx633OTZ