LABEL JENN

"TITLE: ‘The Label Jenn’ Experience BODY: I recently purchased 4 articles from The Label Jenn for almost ₹9k. The products got delivered to me after a couple of days and the quality was, to put it politely, extremely bad. There was no way, they weren’t sourced from a sweatshop, like the kind you get in Sarojini, for ₹300. On top of that, the size chart they provide online is also inaccurate. I wanted an exchange for the same and the staff did agree that after a few hours of delivery, I can do so by raising a request on their website, via call. But even after 24 hours, the articles weren’t available for requesting an exchange online. Nobody was picking up my calls after this, and I was suspicious that they blocked me because they did note my order ID before. So I decided to mail them. And honestly, all hope was lost after this. Their customer service takes the cake. They are not ready to provide any proper resolution, and are extremely rude and dismissive. They are adamant that all their clothes are usually 3-4 inches larger than what is mentioned on the size chart because of comfort of the customer. (WTF) I can’t believe the audacity. On top of that, they are telling me to parcel it back to them, on my expense which will easily cost me ₹500 because of the weight. After arguing back and forth on mail, after many days, they are saying if you want we can make an exception for you and pick it up when I have already sent it. And I honestly believe that I will neither receive my clothes nor my money back. The complete disregard this company shows for their customers is insane. They misrepresent their goods online and try to justify on mail that actually there are no exchange policies available despite them telling me on call otherwise. I have already lodged a consumer complaint against them. But please, don’t trust this company to buy anything. The owner does not care except posting about women’s day on insta."